Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
We like to make sure you are always happy and love your purchase and sometimes things can be adjusted so maybe just talk to us at sales@ginagoldcreations first, otherwise YES we can refund your purchase, unless it is pierced items like earrings etc...